About Us

Helping you make sense of the energy and water sectors

Terms & Conditions

Payment Methods

We accept payments from most major credit cards, including Visa and MasterCard, as well as debit cards and SagePay. All payments must be made in Pounds Sterling and made within the United Kingdom.

Cornwall Insight Limited ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.cornwall-insight.com  you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Cornwall Insight Limited: 2 Millennium Plain, Bethel Street, Norwich, Norfolk NR2 1TF.


Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.cornwall-insight.com  (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, or enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.



How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

Offer Live Chat Support (If available)
Track the pages you visits via Google Analytics

Targeting Cookies


This Website Will:

Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)

This website will not:

Share any personal information with third parties.




While Cornwall Insight considers that the information presented on this website and all other documentation are sound, all parties must rely upon their own skill and judgement when making use of it. Cornwall Insight will not assume any liability to anyone for any loss or damage arising out of the provision of this website howsoever caused.
This website makes use of information gathered from a variety of sources in the public domain. No representation or warranty is given by Cornwall Insight as to the accuracy or completeness of the information contained on this website.

Cornwall Insight makes no warranties, whether express, implied, or statutory regarding or relating to the contents of this website and specifically disclaims all implied warranties, including, but not limited to, the implied warranties of merchantable quality and fitness for a particular purpose.



Training – Terms and Conditions

The Terms and Conditions below apply to all external training carried out by Cornwall Insight (in-house training is governed by our standard consultancy terms and conditions). If you have any queries or concerns, please contact our Training Coordinator before placing your order.


1.1 Definitions:

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Commencement Date: has the meaning set out in clause 2.2.

Conditions: these terms and conditions as amended from time to time in accordance with clause 8.4.

Contract: the contract between Cornwall Insight Associates Energy Ltd. (trading as “Cornwall Insight ”), and the Delegate for the supply of Services in accordance with these Conditions.

Course Date: the date of any Course as advertised by Cornwall Insight .

Course Fee: the course fee payable in accordance with clause 4.

Cornwall Insight : Cornwall Insight Limited, registered in England and Wales with company number 05379768.

Course: the course or courses upon which the Delegate has booked him/herself in accordance with these Conditions.

Course Venue: the venue where a Course takes place, as advertised by Cornwall Insight prior to the Course.

Delegate: the person attending one of Cornwall Insight’s Courses and, where the context permits, the Delegate’s Organisation.

Delegate’s Organisation: the firm company or organisation to which the Delegate belongs (which may include the firm company or organisation making the booking).

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Services: the training services supplied by Cornwall Insight to the Delegate as set out in these Conditions.

1.2 Interpretation:



(a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b) Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c) A reference to writing or written includes email.


2.1 Completing and sending an order form constitutes an offer by the Delegate to purchase Services in accordance with these Conditions. 

2.2 The offer shall only be deemed to be accepted when Cornwall Insight issues written acceptance via an order acknowledgment form at which point and on which date the Contract shall come into existence (Commencement Date). 

2.3 Any samples, drawings, descriptive matter or advertising issued by Cornwall Insight , including any discussions (whether in writing or otherwise) prior to the Course are made for the sole purpose of giving an approximate idea of the content of the Course. They shall not form part of the Contract nor have any contractual force. 

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Delegate seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, including in particular any terms which the Delegate seeks to impose in any purchase order or similar.

2.5 The Delegate and the Delegate’s Organisation shall be jointly and severally liable for payment of the Course Fee.

2.6 Unless Cornwall Insight has been given written confirmation of any organisational restrictions affecting the Delegate’s Organisation, the individual making the booking will be deemed to have authority on behalf of the Delegate to enter into the Contract.


3.1 Cornwall Insight warrants to the Delegate that the Courses will be provided and delivered using reasonable care and skill. 

3.2 Cornwall Insight shall have the right to make any changes to the Courses which are necessary to comply with any applicable law or regulatory requirement, or which do not materially affect the nature or quality of the Courses.


4.1 Cornwall Insight shall submit an invoice for the course fee upon a Delegate’s place being booked on a Course (Course Fee).

4.2 The Delegate shall pay each invoice submitted by Cornwall Insight :

(a) within 30 days of the date of the invoice; and

(b) in full and in cleared funds to a bank account nominated in writing by Cornwall Insight , and



time for payment shall be of the essence of the Contract.

4.3 All amounts payable by the Delegate are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by Cornwall Insight to the Delegate, the Delegate shall, on receipt of a valid VAT invoice from Cornwall Insight , pay to Cornwall Insight such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services. 

4.4 If the Delegate fails to make any payment due to Cornwall Insight by the due date for payment, then the Delegate shall pay interest on the overdue amount at the rate of 4% per cent per annum above Lloyds Bank Plc's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Delegate shall pay the interest together with the overdue amount.

4.5 The Delegate shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Cornwall Insight may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Delegate against any amount payable by Cornwall Insight to the Delegate.

4.6 The Delegate’s place on the Course will only be secured if the Course Fee is paid to Cornwall Insight either within 30 days of invoice or 30 days of the Course Date (whichever is the sooner). If the Course Fee is not paid by this time, Cornwall Insight reserves the right to refuse the Delegate access to the Course and/or the Course Venue.

4.7 Where applicable, Cornwall Insight shall use reasonable endeavours to give Delegates as much notice of the Course Venue as reasonably possible but in any event the Course Venue will be confirmed to Delegates no later than 30 days before a scheduled Course Date.


5.1 All cancellation requests must be sent to training@Cornwall Insight -insight.com and state the course name, date and reference number, if applicable.

5.2 For bookings cancelled at least 10 Business Days before the Course Date, Cornwall Insight shall refund the Course Fee in full.

5.3 For bookings cancelled between 10 Business Days and 2 Business Days before the Course Date, the Course Fee remains payable in full but the Delegate shall be given a credit of the Course Fee towards any other Course or Courses which must be taken within 12 months of the credit being issued, otherwise the credit shall expire.

5.4 For bookings cancelled less than 2 Business Days before the Course Date, the Course Fee is payable in full.

5.5 Cornwall Insight may cancel or reschedule a Course or change a Course Venue at any time prior to the Course and for any reason. In these circumstances, Cornwall Insight ’s liability shall be limited to a refund of the Course Fee in full or (if applicable) the placement of the Delegate on a rescheduled Course (at the option of the Delegate) save that, in the event of a Course Venue change or Course reschedule being notified to the Delegate at least 21 days before the Course Date, Cornwall Insight may instead offer a credit for the full Course Fee in accordance with clause 5.3 if the Delegate cannot attend such rescheduled Course.




All Intellectual Property Rights in or arising out of or in connection with any Courses shall be owned by Cornwall Insight . The Courses and information provided therein is for the sole use of the Delegate and may not be copied or further distributed without Cornwall Insight ’s written consent.


7.1 Nothing in the Contract shall limit or exclude Cornwall Insight ’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

7.2 Subject to clause 7.1, Cornwall Insight shall not be liable to the Delegate, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of agreements or contracts;

(d) loss of anticipated savings;

(e) loss of use or corruption of software, data or information;

(f) loss of damage to goodwill; and

(g) any indirect or consequential loss.

7.3 When preparing the Course, Cornwall Insight makes use of information gathered from a variety of sources (including from market participants and information in the public domain) that has not been subject to independent verification by Cornwall Insight . Whilst Cornwall Insight considers that the information supplied from its sources is accurate, no warranty can be given as to the accuracy of the same and Cornwall Insight shall not be responsible for any errors arising as a result of such information being incorrect or inaccurate. The views of any course presenter (whether given during question and answer sessions or otherwise) during the Course are the presenter’s own views given from his understanding of the Course material and no warranty is given as to the accuracy or otherwise of such views.

7.4 Cornwall Insight makes no warranty as to the results to be obtained from the Delegate’s use of the Course for any particular purpose.

7.5 Cornwall Insight makes use of third party suppliers for Course Venues which may include refreshments and/or a meal. Cornwall Insight shall incur no liability in relation to the Course Venue or such other services provided by the Course Venue which remains the responsibility of the Course Venue provider/owner, and the Delegate must follow all instructions given by the Course Venue provider, including in particular any health and safety requirements (whether given via the course presenter or otherwise).



7.6 Where a Course is to be provided electronically or online, it is the Delegate’s responsibility prior to placing any order to ensure that its technology is compatible with the systems used by Cornwall Insight (details of which can be provided upon request). Due to the inherent nature of the internet, Cornwall Insight cannot be responsible for any disruption or disturbance which is not within Cornwall Insight ’s reasonable control. The Delegate must comply with any instructions given by Cornwall Insight both before and during any electronic Course and Cornwall Insight shall not be responsible for any disruption in service following any failure to comply with such instructions.

7.7 Subject to clause 7.1, Cornwall Insight ’s total liability to the Delegate, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to the Course Fee.

7.8 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract. 

7.9 This clause 7 shall survive termination of the Contract.


8.1 Force majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract (save for any obligation to make a payment) if such delay or failure result from events, circumstances or causes beyond its reasonable control. In particular, Cornwall Insight shall not be responsible for any breach of this agreement due to the failure of any Course Venue supplier.

8.2 Assignment and other dealings.

(a) Cornwall Insight may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

(b) The Delegate shall not, without the prior written consent of Cornwall Insight , assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.

8.3 Entire agreement. 

(a) This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

8.4 Variation. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

8.5 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:

(a) waive that or any other right or remedy; or

(b) prevent or restrict the further exercise of that or any other right or remedy.



8.6 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

8.7 Notices.

(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing (including by email), addressed to that party at the address specified in any order or its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, or commercial courier, or by email.

(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 8.7(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed, or by email, at the time the email is sent.

(c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

8.8 Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.

8.9 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

8.10 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.