domestic market share survey

  • Home supply and services

    Fail to prepare, prepare to fail – domestic switching rate dips

    The Energy Retail Market Strategy for the 2020s places consumer engagement as a key focus in the short term through to the late 2020s. To increase competition and engagement, current proposals include the introduction of an opt-in switching scheme and trialling opt-out switching to ‘nudge’ consumers and suppliers towards more...

  • Home supply and services

    900,000 domestic customers impacted by SoLR over last two years

    Across 2020 and 2019, 887,000 domestic customers were supplied by a company which exited the market via the Supplier of Last Resort mechanism (SoLR). On average, this is around 1.7% of the market per year. In 2018, 551,000 domestic customers were supplied by a company which entered the Supplier of...

  • Home supply and services

    Chart of the week | Take on me: market share impacts of domestic supplier trade sales

    This week, we look at the market share impacts of recent mergers and acquisitions among domestic energy suppliers. Over the last year, the headline changes saw incumbent suppliers, npower and SSE, exit the domestic supply market with customers going to E.ON UK and Ovo Energy, respectively. The consolidation has resulted...

  • Regulation and policy

    Chart of the week | WHD and ECO thresholds now cover 98% of market

    1 April 2020 will see the government’s Warm Home Discount (WHD) and Energy Company Obligation (ECO) scheme thresholds drop from 200,000 to 150,000. This will require all suppliers with more than 150,000 domestic customer accounts to be mandatory participants in these schemes. This week’s Chart of the Week looks at...

  • Home supply and services

    Chart of the week | Spook-tacular changes in the Domestic Energy Market

    In this week’s Chart of the Week, we explore how the domestic energy market share has changed so far, and what the future may bring for large suppliers and challenger brands. The Chart follows our latest publication Domestic Market Share Survey, which calculates the national account holdings and respective market share for all suppliers...

  • Home supply and services

    Chart of the week | Realising retention: churn risks for small suppliers

    Our latest domestic market share data shows a trend of rising customer churn for energy suppliers across the market. This is due to consumers choosing tariffs or suppliers that offer them a better price, service or added value product. Our chart shows an average churn rate for different supplier segmentations....