domestic supply

  • Home supply and services

    Fail to prepare, prepare to fail – domestic switching rate dips

    The Energy Retail Market Strategy for the 2020s places consumer engagement as a key focus in the short term through to the late 2020s. To increase competition and engagement, current proposals include the introduction of an opt-in switching scheme and trialling opt-out switching to ‘nudge’ consumers and suppliers towards more...

  • Home supply and services

    900,000 domestic customers impacted by SoLR over last two years

    Across 2020 and 2019, 887,000 domestic customers were supplied by a company which exited the market via the Supplier of Last Resort mechanism (SoLR). On average, this is around 1.7% of the market per year. In 2018, 551,000 domestic customers were supplied by a company which entered the Supplier of...

  • Home supply and services

    Chart of the week | SoLR process sees largest supplier exit

    This January saw the largest supplier exit through Ofgem’s Supplier of Last Resort (SoLR) process. Green Network Energy ceased to trade on 27 January, with Ofgem appointing EDF Energy as SoLR for its 360,000 domestic customers shortly after. On the same day, the regulator announced the exit of Simplicity Energy,...

  • Home supply and services

    Chart of the week | Take on me: market share impacts of domestic supplier trade sales

    This week, we look at the market share impacts of recent mergers and acquisitions among domestic energy suppliers. Over the last year, the headline changes saw incumbent suppliers, npower and SSE, exit the domestic supply market with customers going to E.ON UK and Ovo Energy, respectively. The consolidation has resulted...

  • Home supply and services

    Chart of the week | Better together: consolidation in domestic retail

    The last 12 months have been a tumultuous time for the domestic retail market and its energy supply. In particular, the high-profile sale of SSE’s domestic supply business to Ovo Energy has radically altered the market landscape. As well as the transfer of npower customers to E.ON UK. This Chart...

  • Home supply and services

    Chart of the week | Connected technology on the home stretch

    The market for connected home devices is set to grow substantially over the next five years. Ownership of connected devices is projected to grow from 20% of households to 40% by 2023, and our research has identified increasing levels of entry and investment from both start-ups and established companies. The...

  • Home supply and services

    Chart of the week | Suppliers adopt winter weighting to reduce debit balances

    Typically, 75% of gas demand and 57% of electricity demand is in the winter months. Over the last two to three years we have seen an increase in the number of suppliers implementing a winter weighting to their direct debit payments, whereby they charge customers more for energy over the...

  • Home supply and services

    Chart of the week | Could have had it all: enrolling in the DCC

    Earlier this week, the Smart Data and Communications Company (DCC) announced the installation of the two millionth SMETS2 meter. The installation was reportedly carried out by British Gas in a house in Surrey. However, with less than 15 months until the smart meter rollout deadline, and around one-third of household...

  • Home supply and services

    Chart of the week | The long game – profits from domestic energy supply

    Understanding just how profitable domestic supply is has been a long-term concern about the energy market. Since 2009, the Big Six have had to publish separate financial accounts for their generation and supply businesses. These “segmental statements” must be issued no later than four months after the end of their...

  • Home supply and services

    Chart of the week | SVT and fixed tariff gap widens

    Prior to the increase of the default price cap on 1 April 2019 to £1,254/year, we reported on 14 March that some suppliers were already positioning their default variable tariffs against the increased cap. We also reported that the gap between default and market-based fixed tariffs was increasing as wholesale...

  • Home supply and services

    Chart of the week | Realising retention: churn risks for small suppliers

    Our latest domestic market share data shows a trend of rising customer churn for energy suppliers across the market. This is due to consumers choosing tariffs or suppliers that offer them a better price, service or added value product. Our chart shows an average churn rate for different supplier segmentations....

  • Home supply and services

    Chart of the week | Higher, Broader, Faster, Longer

    Wholesale price movements and pending regulatory changes are causing suppliers to amend the prices and types of domestic contracts they offer. Under a rising wholesale market, suppliers will adjust their tariffs more regularly and upwards. This is to ensure that suppliers recoup enough money to cover the additional costs. Our...