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PPM
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Home supply and services
Chart of the week | COVID-19 research findings published ahead of strengthened consumer protections
This 'Chart of the week' comes from Ofgem’s latest research on the impacts of COVID-19 measures on energy consumption and customer’s financial wellbeing. Published on 6 November, the findings presented come from the third wave of this research, with fieldwork being conducted in April, May, and October. While those reporting...
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Regulation and policy
Chart of the week | Back to the future: Non-compliance revisited
In this 'Chart of the Week,' we look at areas of the supply licence that have been subject to compliance engagement from Ofgem from 2017 to 2020. We focus specifically on recurring issues including the rules around protecting prepayment meter (PPM) customers, complaints, and treating customers fairly.
