• Home supply and services

    Chart of the week | COVID-19 research findings published ahead of strengthened consumer protections

    This 'Chart of the week' comes from Ofgem’s latest research on the impacts of COVID-19 measures on energy consumption and customer’s financial wellbeing. Published on 6 November, the findings presented come from the third wave of this research, with fieldwork being conducted in April, May, and October. While those reporting...

  • Regulation and policy

    Chart of the week | Back to the future: Non-compliance revisited

    In this 'Chart of the Week,' we look at areas of the supply licence that have been subject to compliance engagement from Ofgem from 2017 to 2020. We focus specifically on recurring issues including the rules around protecting prepayment meter (PPM) customers, complaints, and treating customers fairly.