small and medium supplier

  • Home supply and services

    Chart of the week | I want to break free – Ofgem’s Collective Switch results

    On 27 September, Ofgem published the final results of its five collective switch trials, which was administered by energyhelpline, held between February 2018 and April 2019. The trials were designed to test switching among disengaged customers and assess the impact of the default tariff cap on switching.  Our Chart of the Week explores...

  • Home supply and services

    Chart of the week | Realising retention: churn risks for small suppliers

    Our latest domestic market share data shows a trend of rising customer churn for energy suppliers across the market. This is due to consumers choosing tariffs or suppliers that offer them a better price, service or added value product. Our chart shows an average churn rate for different supplier segmentations....

  • Home supply and services

    Chart of the week | In-out, in-out, shaken all about

    With news of the SSE and npower merger receiving final CMA approval to proceed on 10 October, it is a fitting time to reflect on the domestic energy supply industry. The industry is entering a phase of consolidation as a result of tougher market conditions and squeezed margins. Our chart...

  • Home supply and services

    Chart of the week | Quartermaster – One in four customers outside incumbents

    Collectively, the small and medium suppliers (SaMS) now hold over 25% of the energy accounts in the domestic retail market. This means that, when combined, the group represents the largest entity in the market. The chart this week shows the collective growth of the SaMS has come at an increasingly...

  • Home supply and services

    Chart of the week | Facing facts: doorstep sales on the rise

    In the four years to March 2018, annualised household energy switching has risen from 11.6% to 18% (Ofgem). With this positive trend in engagement continuing to tick upwards, we assess the changing approaches to customer acquisition.  Recent Cornwall Insight research that shows a resurgence in activity from suppliers selling their...