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Issue 556 | Priority Services Register Review

Issue 556 | Priority Services Register Review

OfgemPriority Services Register Review - Final Proposals 5 January 2016 Ofgem issued a consultation under the framework of its Consumer Vulnerability Strategy on 17 December, proposing changes to the way in which suppliers identify and support vulnerable customers listed on the Priority Services Register (PSR). The consultation follows a review carried out in 2014, where the regulator found several issues with customer eligibility for the PSR, limited awareness of the register, poor provision for sharing vulnerable customer details and inflexible arrangements for providing services. Energy companies are required through their licence to provide certain safety, access and communication services to specific vulnerable customer groups ...

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