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Issue 597 | Priority Services

Issue 597 | Priority Services

OfgemPriority Services Register Review –Statutory Consultation 24 June 2016 Ofgem issued a statutory consultation on 13 June setting out its final proposals to reform the Priority Services Register (PSR). The PSR is a list of vulnerable customers who can receive safety, access and communication services free of charge, such as gas safety checks or meter readings. However Ofgem’s 2014 review of the PSR found low consumer awareness, little scope for suppliers to adapt their services to a customer’s needs and narrow eligibility criteria which prevents many customers from accessing PSR services. To remedy these issues, the regulator has proposed ...

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