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Helping you make sense of the energy and water sectors

Market research & Insight

Issue 685 | SoC

Issue 685 | SoC

Ofgem Consultation: Standards of Conduct for Suppliers in the Retail Energy Market 3 February 2017 Headline Assessment 1         Assessment & Recommendation Ofgem launched a consultation on enhancing the Standards of Conduct (SoC) to focus on customer outcomes on 30 January. Suppliers will be required to enable customers to make informed choices, and to protect vulnerable customers. These alterations affect the domestic SoC and the non-domestic SoC in relation to microbusinesses only. The SoC already requires suppliers to treat customers fairly but the alterations will: Define “unfair” to refer to customer and not supplier outcomes ...

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