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Helping you make sense of the energy and water sectors

Market research & Insight

Issue 733 | Standards of Conduct

Issue 733 | Standards of Conduct

Vicky Simonds Vicky Simonds Team Lead

Ofgem decision: Standards of Conduct for suppliers in the retail energy market 15 August 2017 Headline Assessment 1         Assessment & recommendation On 14 August Ofgem published its decision on the Standards of Conduct (SoC) for suppliers in the retail energy market. This confirms the regulator’s decision to amend the tests and thresholds within both the domestic and non-domestic (microbusiness) SoC licence conditions so they have a sharper focus on consumer outcomes. For the domestic SoC only, the regulator has also confirmed its decision to add two new broad principles that require suppliers to enable ...

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