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Market research & Insight

Issue 782 | Customer Communications Rulebook Reforms

Issue 782 | Customer Communications Rulebook Reforms

Vicky Simonds Vicky Simonds Team Lead

Headline Assessment 1 Assessment & recommendation Ofgem issued a working paper on 14 December, outlining its latest thinking on how it intends to reform the supply licence rules relating to customer communications to ensure they remain fit-for-purpose with the rapidly changing market. The current licence is very prescriptive and focused on how the regulator wants suppliers to deliver its expected outcomes to consumers. However, Ofgem now considers that consumers would be better served if supplier had more flexibility to deliver these outcomes in other ways.  Several areas of the licence have already changed to principles, from the previous prescription. The next ...

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