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Market research & Insight

Issue 824 | Ofgem consultation: Domestic Supplier-Customer Communications Rulebook Reforms

Issue 824 | Ofgem consultation: Domestic Supplier-Customer Communications Rulebook Reforms

Emma  Bill Emma Bill Analyst

Ofgem consultation: Domestic Supplier-Customer Communications Rulebook Reforms 24 May 2018 Headline Assessment 1 Assessment & recommendation On 10 May Ofgem issued its policy consultation on reforms to the rules on communications between suppliers and domestic customers, detailing the regulator’s next steps in relation to Principle Based Regulation (PBR). The proposals include the removal of highly prescriptive parts of the supply licence in relation to customer communications, introducing a suite of five new narrow principles which will build on the existing Standards of Conduct (SLC 0) and informed choices principles in standard licence condition 25. The five narrow principles that Ofgem is proposing are: To ...

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