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Issue 860 | Ofgem Statutory Consultation: Domestic Supplier-Customer Communications Rulebook Reforms

Issue 860 | Ofgem Statutory Consultation: Domestic Supplier-Customer Communications Rulebook Reforms

Emma  Bill Emma Bill Analyst

Ofgem Statutory Consultation: Domestic Supplier-Customer Communications Rulebook Reforms 25 September 2018 Headline Assessment 1 Assessment & recommendation On 20 September, Ofgem presented its final proposals in relation to changes to the rules around domestic supplier customer communications. In doing so, the regulator confirmed its minded-to position to introduce five new enforceable principles to ensure consumers receive the information they need to enable them to undertake the following: Compare and switch tariffs Manage their tariff, costs and consumption Understand and obtain relevant assistance and advice Manage their billing and costs Manage changes to their contracts, such as price changes or the end of a fixed-term ...

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