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Market research & Insight

Issue 874 | Ofgem Decision: Supplier Guaranteed Standards of Performance for Switching

Issue 874 | Ofgem Decision: Supplier Guaranteed Standards of Performance for Switching

Emma  Bill Emma Bill Analyst

Ofgem Decision: Supplier Guaranteed Standards of Performance for Switching 30 November 2018 Headline Assessment 1 Assessment & recommendation Following its consultation in June, the regulator announced on 22 November that it will proceed with its proposals to introduce new Guaranteed Standards, aiming to create incentives for suppliers to improve their switching performance and make switching more reliable. Ofgem has said that it will do this through a Statutory Instrument early next year; however, it will hold back some of the other standards until it has consulted next summer on how best they should be targeted. Key changes include the splitting of Guaranteed Standard A ...

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