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Market research & Insight

Issue 788 | DCC Switching Summit

Steven Britton Steven Britton Senior Consulting Analyst

Assessment 1 = Critical Issue; 2 = Significant Commercial Impact; 3 = Intermediate Commercial Impact; 4 = Modest Commercial Impact; & 5 = No Obvious Commercial Impact Attendees included: the DCC, Landmark, Netcompany, Capgemini, Expleo, St Clements, MRASCo, Xoserve, Ofgem and a range of stakeholders including suppliers and Steven Britton (Cornwall Insight) Headlines The DCC presented on its approach to the Switching Programme and the various service providers with which it had contracted introduced themselves Landmark Solutions, which will deliver the central registration service and address service, explained the Ordnance Survey data it will use to validate addresses and demonstrated the proof-ofconcept registration service it had prepared Gemserv , St Clements and Xoserve presented on the consequential changes the programme will have for the systems they provide The need for collaboration between market participant and service providers was repeatedly emphasised, with all parties striving for openness and engagement so that issues could be identified and addressed early on 1 Introduction Ofgem’s Rob Salter-Church, who is the Senior Responsible Officer for the Switching Programme, provided the introduction. He noted how Ofgem’s role is to protect customers and regulate the industry to secure good customer outcomes. This meant protecting both the customers of today – such as through the price cap – and the customers of tomorrow, of which the Switching Programme was a key part. As the industry moves into the future, with more storage, electrification of transport, and the use of actual consumption data from smart meters to control the system, Salter-Church said there were opportunities to drive ...

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