Helping you make sense of the energy and water sectors

Market research & Insight

Issue 29c

December 2017 in brief Smaller competitors seek new opportunities beyond energy After expressing its intention in April, when the non-domestic water retail market was opened in England, Yu Energy announced this month that it will shortly be launching subsidiary company Yu Water, having been granted its licence by Ofwat on 7 December. This makes it one of only a handful of suppliers that can offer bundled gas, electricity and water products for businesses. Furthermore, it is the first company from an energy background to make this transition. The other suppliers competing in this space, Wave, Castle Water and the Verastar group took other routes to market, starting initially as water or telecoms specialists.  Good Energy, after announcing its move into battery storage in November, confirmed this month that it has launched an electric vehicle pilot scheme in partnership with NewMotion. The trial will be used to formulate the supplier’s future EV charging offerings for both domestic and business customers. This follows moves made by Ecotricity, and domestic supplier Ovo Energy, towards integrating energy supply with charging solutions. Customer communication is key Citizens Advice published an update to its non-domestic supplier complaints handling ratios. Although SSE took the top spot from CNG, the top three suppliers for complaint handling remained the same, with SSE, CNG and E.ON UK all improving their performance on last quarter. Haven Power and Utility Warehouse also saw significant improvements in their weighted complaints ratios, both moving up four places in the rankings.  While ...

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