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Nearly 6mn customers switched electricity supplier in 2020

Nick Palmer Senior Writer

This article was originally published as part of a larger piece in Energy Spectrum, published on 25 January 2021. To find out more about a subscription to Energy Spectrum, contact Nick on n.palmer@cornwall-insight.com. Energy UK’s latest electricity switching figures, published on 21 January, show that 5,953,520 customers switched supplier in 2020. Switching levels were down 6.5% on 2019, which was a record year for switching (6.4mn customers changing supplier) but were up 1.3% on switching levels in 2018. December 2020 saw a 10.6% fall in switching compared to December 2019. Half a million customers (496,127) customers on average moved to a new supplier every month in 2020. From December 2020, larger suppliers in the market are British Gas, Bulb, EDF Energy, E.ON (including npower), Octopus Energy, OVO (including domestic business of SSE) and Scottish Power. This is based on Ofgem’s revised definition of classifying all suppliers with a market share of 5% or above in either fuel as larger: In December 2020, of all domestic switches: 28% were from larger to small and mid-tier suppliers. 13% were from small and mid-tier to larger suppliers. 50% were between larger suppliers. 8% were between small and mid-tier suppliers. This is the first time in four years that switching levels have reduced year-on-year, ending a surge in switching numbers. COVID-19 has had a significant impact, with people’s attention elsewhere and over the years we have seen the growth in online and referral schemes.     You may also be interested in... Blog | Major energy policy and regulatory changes discussed in our December Net ...

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