The Consumer Council for Water (CCWater) has conducted a major piece of research into the switching activity – or lack of it – among customers in the non-household retail market. A year on from market opening, CCWater found that businesses still want help to understand the market and the potential benefits for them before they engage. Published on 8 May, the study looked at 72 organisations including small and medium enterprise (SMEs), large consumers and third party intermediaries (TPIs). What CCWater found was mostly a level of dissatisfaction with or lack of awareness of the new market. SMEs had little understanding of ...
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Publications
- Why aren’t people switching? CCWater asks the big question
- NIC responses stress need for ambition and collaboration
- Environment Agency: More must be done to stop water wastage
- Defra designs post-Brexit environmental watchdog
- Defra looking at ways to cut wet wipe impact
- MPs to scrutinise water regulation
- Ministers respond to questions on phosphates, investment and engagement
- Therese Coffey steps aside due to illness
- Ofwat prepares to strengthen corporate governance requirements
- Regulator advised technology is the best way to cut demand
- Cholderton & District Water released from regulatory regime
- Defra unveils code of practice for sewage sludge in agriculture:
- Guidance on bulk services agreements published
- Retailer and wholesaler performance published for first time
- Data quality still needs work - MOSL
- Invicta Water customers acquired by Castle Water
- Self-supplier application process simplified
- Regulator sends back code change proposal
- Rebranding for Dee Valley Water following area swap
- Anglian Water winds up Caymans subsidiary
- South Staffs Water biodiversity fund opens for applications
- Yorkshire Water sets out plan for meeting future needs
- Trade association aims to facilitate co-ordination on real-time monitoring needs
- Irish farmers urged to follow best practice after pesticides detected in drinking water
- Pennon Water shortlisted for award recognising innovation and customer service
- Severn Trent defends 2017 results as Bernstein downgrades
- The Water Consultations Register
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