This week, we look at the impact lockdowns have had for the retail business market. Using the latest MOSL market charts, we see how switching rates and business customer consumption slumped, and in some cases have yet to recover. Ofwat set out its view on the appropriate approach to adjusting normal charging arrangements to support the implementation of the Competition & Markets Authority’s (CMA’s) redeterminations for the four disputing companies. It considers implementation of changes over three years from 1 April 2022 as the best option. Meanwhile, the CMA announced that it is consulting on the proposed approach to take towards two aspects of cost of capital in light of the representations received regarding PR19 appeals. 10 water companies have pledged to improve on the existing industry standard of ten working days to respond to complaints, the Consumer Council for Water has revealed. The return to a stable outlook in 2021 for UK regulated water utilities reflects certainty around allowed returns and cost allowances over the five-year period from April 2020 (AMP7), according to Moody’s Investors Service. Anglian Water and Severn Trent have been confirmed as the first companies to join the international Race to Zero campaign. UK Water Innovation Research launched the next round of its research programme. This will deliver twelve new projects that will help the water sector meet future challenges.