This week, we look at a Frontier Economics report on the impacts of COVID-19 on the water sector. These are centred on the consequences of low inflation and increased customer bad debt. This week, Ofwat also revealed the discussions from a webinar on customer bad debt in the business retail market resulting from the effects of the COVID-19 crisis. Ofwat launched a consultation on its forward programme of work for 2021-22. It outlined the areas it will focus on in the earlier years of PR24. Ofwat’s inaugural £2mn Innovation in Water Challenge also opened for entries this week. United Utilities announced that it is the first water company in England to offer retailers two new incentives for identifying gap sites and false vacancies: the Gap Site Incentive Scheme and the Vacancy Incentive Scheme. Yorkshire Water announced that £600,000 of funding is available for Yorkshire businesses developing anaerobic digestion technology. South East Water announced that it has embedded its purpose into its Articles of Association. MOSL published January’s edition of its Market Focus report.