This week, we consider how switching has continued into February, with the lockdown continuing to have an impact. The Competition and Markets Authority (CMA) published its final decision on water price controls and the industry provided a mixed reaction. MOSL announced its decision to approve CPM033: Improved process for managing Data Subject Rights Requests. Chief Executive of the Environment Agency Sir James Bevan, in a speech, reaffirmed the Environment Agency’s ambition to become net zero by 2030 by reducing its carbon emissions by at least 45% by 2030. Ofwat consulted on how to address bad debt increases in the market, after signalling, on the basis of available information, levels of bad debt across the market are likely to exceed the 2% of Non-Household revenue threshold. The independent advisory group, the Yorkshire and Humber Climate Commission, was launched. With aims to support ambitious climate action in Yorkshire and the Humber, the Commission brings together a team of climate leaders from across the public, private and third sectors in the largest regional Commission of its kind in the UK. Severn Trent has partnered with Birmingham 2022 to deliver the first ever carbon neutral Commonwealth Games and has been appointed as Birmingham 2022’s Official Nature & Carbon Neutral Supporter.