vulnerable consumers

  • Regulation and policy

    New Year’s Resolution – Improve the Protections Given to Vulnerable Consumers

    Ofgem published its final Consumer Vulnerability Strategy (CVS) in October, setting out how it plans to tackle vulnerability in the energy market. While the CVS covers the time period up until 2025 the regulator gives us an idea of what to expect in the first year of the strategy in...

  • Regulation and policy

    Progress or Regress? – The Vulnerability Conundrum

    On 25 September Ofgem released its Vulnerable Consumers in the Energy Market: 2019 report. The report shows how well suppliers are doing in supporting those customers who need extra help. The results are mixed, with some good progress being made, but there are clear challenges that still need to be...