Phone: 01603 604405
Email: h.lunn@cornwall-insight.com

Hattie joined the team in March 2022 as an analyst in the Consumer Markets team. She looks particularly at compliance and supports the Cornwall Insight compliance portal.

She is also a graduate of UoB with a BSc (Hons) Psychology.

Latest thinking

Home supply and services

2023’s focus on consumer vulnerability

Looking back on this year, one of the key themes that can be drawn out of the regulatory action taken by Ofgem is the focus on protecting the most vulnerable consumers. Whilst this has always been a priority for the regulator, being weaved into its statutory duties and the licences...

Home supply and services

Ofgem strives to improve consumer experiences across both the domestic and non-domestic sectors

Over the last week, a number of anticipated publications were issued by Ofgem that hold the potential to make a significant change to the requirements on both domestic and non-domestic suppliers. The findings of Ofgem’s non-domestic market review were revealed, alongside a policy consultation on the options available to address...

Home supply and services

How has Ofgem’s focus on vulnerability evolved? 

Over the last few months, the focus on protecting consumers has stepped up as Ofgem begins to take strides toward improving treatment of vulnerable customers. In this week's blog, we discuss some of Ofgem's recent work around protecting customers, including its Vulnerability Summit, and most recently looking at the calls...

Home supply and services

Addressing consumer harms in the non-domestic market

In recent months, Ofgem has shone a light on areas across both the domestic and non-domestic market where suppliers could improve their practices for customers and go beyond what they are obligated to do in the licence conditions. In a time of significant and extended volatility, the regulator has brought...

Business supply and services

Improvements for microbusinesses in the market begin to take effect

Before energy prices began to really soar, in March this year we saw the final package of reforms following the Microbusiness Strategic Review from Ofgem. The outcome of the review was to introduce changes to supplier licence conditions that would improve how microbusinesses are treated in the market. The new...

Home supply and services

Highlights from our Energy Supplier Compliance webinar

As part of our Energy supplier compliance portal service, we run a webinar every 6 months which looks at key updates.    Our latest webinar looked back at the decisions made under Ofgem’s financial resilience plan. This included strengthening milestone assessments and introducing additional reporting requirements. It also decided on the short-term interventions...

Regulation and policy

The changing compliance landscape

In recent months, Ofgem has been increasing its engagement with suppliers to ensure compliance with their supply licences and to deliver more resilient business models. This has been evidenced through a number of actions, such as stress testing suppliers and introducing additional reporting requirements, under the scope of the regulator’s...

Home supply and services

Making the switch – how much will really change?

Last week on 1 July, Ofgem confirmed that the designated Go-Live date for the Centralised Switching Service (CSS) would be 00:01AM on 18 July 2022, as was previously anticipated. The most significant impact of this will be the requirement on suppliers to ensure switches are completed within five working days,...