Over the last 18 months, suppliers of all sizes have been under pressure to reduce costs, resulting in increased use of automation, streamlined back office functions and in some instances a reduced product offering. These external pressures have led many suppliers to service the TPI channel in a different, and reportedly less effective way which generally has meant a decrease in TPI perceptions of suppliers.
In this week’s Chart of the Week, we look at the SME sector and discusses what TPIs have said they value most from suppliers.