Terms & Conditions

Cornwall Insight Limited



The website https://www.cornwall-insight.com/ (our “site”) is operated by CORNWALL INSIGHT LTD (referred to as “We“, “Us“, “Our” throughout these terms of use (“Terms”)). We are a limited company, registered in England and Wales under company number 05379768 and have our registered office at The Atrium, Merchant’s Court, St Georges Street, Norwich, Norfolk NR3 1AB. Our VAT number is GB860762317. Our main trading addresses can be located here: https://www.cornwall-insight.com/contact-us/.

To contact us, please email enquiries@cornwall-insight.com or telephone the relevant customer service line for the office you require, the numbers for which can be located here: https://www.cornwall-insight.com/contact-us/

Conditions of use

By using our site, and/or any of the materials or information on our site from time to time, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our site, nor any of the information or materials thereon. We recommend that you print a copy of these Terms for future reference.

If you purchase services from our site, or otherwise from us, our terms and conditions of supply will apply. If you are a subscription services customer, the terms and conditions contracted by your company will apply to the usage of the website and our customer portal, CATALYST.

We amend these Terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the Terms as they apply at that time. We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities, or to comply with any applicable legislative or regulatory changes. Our site is subject to change without notice, but we will try to give you reasonable notice of any major changes. These Terms were most recently updated on 2nd October 2023.

Our site is made available free of charge, on an “as-is” basis, and we may suspend or withdraw our site at any time. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons, and we may suspend or terminate your access to the site or any portion thereof, with or without notice. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

We may transfer our rights and obligations under these Terms to another organisation. We will notify you if this happens and will ensure the transfer will not affect your rights under contract.

Security of our site and connected services

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures (including in accessing our services portal through our site), you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms, or the provisions of any of our other terms and conditions which are applicable to you. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at support@cornwall-insight.com

Use of Cornwall Insight website

You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with any of our terms and conditions from time to time;
  • to transmit, or procure the sending of, any unsolicited or authorised advertising or promotional material or any other form of similar solicitation (spam); or
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Terms (or any other terms between us that apply from time to time);
  • not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by a third party.
  • not to use any part of the content of, or the materials or information on, our site for commercial purposes without obtaining the prior written consent of Cornwall Insight.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material, content and information published on it. Those works are protected by copyright, trade mark and other intellectual property laws and treaties around the world. All such rights are reserved, and we and/or our licensors retain all ownership rights in, and proprietary rights to, all intellectual property rights in our site and in the material, content and information published on it.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not otherwise use the content and information posted on our site in any other manner without our prior written permission.

If you print off, copy, download, share or repost, or use any part of our site in breach of these Terms of use, or any of our other terms and conditions which apply to you, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You must not modify the paper or digital copies of any content, information or materials you have printed off, accessed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, data, forecasts, charts or other analytical materials, or any graphics, separately from any accompanying text or other contextual information which has been provided. You must also not undertake any of these actions in order to create any new content, or for any commercial purpose.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You obtain no ownership rights in or to the site or any of the content or information contained thereon from time to time, and no other rights to use, reproduce, display, share or otherwise exploit any of the content, materials or information on our site except as set out in these Terms, or as we may otherwise agree with you in writing.

Prohibition of data manipulation or exploitation

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site (including through our services portal). This includes (but is not limited to) using (or permitting, authorising or attempting the use of):

  • any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; and
  • any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Trade marks

Cornwall Insight Creating Clarity” (registration number: UK00003842561) is a UK registered trade mark of Cornwall Insight Limited. You are not permitted to use our trade mark without our prior written approval.

Privacy and cookies

We will only use your personal information as set out in our Privacy Policy, which can be located here: https://www.cornwall-insight.com/privacy-policy/.

Likewise, information on how we use cookies can be found in our Cookie Policy, which can be located here: https://www.cornwall-insight.com/cookie-policy/.

Accuracy of information and disclaimer

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice, which has been specifically sought and tailored to your needs and requirements, before taking, or refraining from, any action on the basis of the content on our site.

All information and content on our site is prepared on the basis of an honest and genuine belief of the facts and circumstances on which such information and content was prepared at the time. However, we cannot, and we do not, guarantee the accuracy, reliability or fitness for use of such content and information, or that any forecast or expectation within that information or content will be realised.

Whilst we may update information and content from time to time, Cornwall Insight cannot guarantee that all information and content will remain up to date following its publication, given the changing nature of certain subject matters which will be included on the site.

We make no warranty, guarantee, or representation as to any results which any user of our site may obtain from their use of any information on this site. As set out above, the content on this site should not be relied upon, and so any use of such information shall at all times be at your own risk.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

In accordance with these Terms as set out above, none of the content of, nor the materials or information on, our site (or any part thereof) should be used for commercial purposes without obtaining the prior written consent of Cornwall Insight, and we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your use of, or reliance on any content, materials or information displayed on our site, save for where such exclusion of liability is not permissible at law.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and we make no warranty, representation, assurance or other commitment or statement in respect of such third party sites, or the content included thereon.

If you wish to contact us about any content on our site, or to request any further information, please contact us on +44(0)1603 604400, or by email at enquiries@cornwall-insight.com.

Limitation of liability

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our various terms and conditions of supply. Where you acquire any products or services from us, please refer to the necessary terms and conditions for any applicable limitation  provisions.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content, materials or information displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation;
  • any loss of data or information; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for personal and private use. You agree not to use our site for any commercial or business purposes unless we have otherwise provided our prior written consent for such purposes, and we have no liability to you for any loss of profit, loss of sales, loss of business, loss of revenue, loss of anticipated saving, business interruption, or loss of business opportunity or goodwill.


We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking policy

Provided that you first obtain our written consent, you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

In any event, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must also not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

The website in which you are linking must comply in all respects with the content standards set out in “Use of the Cornwall Insight Website” section of these Terms, and must at all times respect our intellectual property rights section of these Terms, and in the other terms which may apply between us from time to time.

Governing law and jurisdiction

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Sign up to receive our latest news, insight and analysis of the energy sector straight into your inbox
Cornwall Insight portal
Log in or register to view your subscription services