Cookie Policy

June 2022


This website (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1 Definitions and Interpretation

1.1       In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”                      means a small file placed on your computer, device and/or browser by Our Site if you agree, when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”              means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of the retained EU law version of Regulation 2016/679 General Data Protection Regulation (“UK GDPR”);

“personal data”            means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR; and

“Cornwall Insight/        means Cornwall Insight Limited, a limited company registered in

We/Us/Our”                 England under company number 05379768, whose registered address and main trading address is The Union Building, Level 3, 51 – 59 Rose Lane, Norwich, Norfolk NR1 1BY.

1.2       Please note that all references to the UK GDPR in this Cookie Policy also include references to the Data Protection Act 2018.

2 Information About Us

2.1       Our Site is owned and operated by Cornwall Insight.

2.2       Our VAT number is 860 7623 17.

2.3       Our Data Compliance Manager is Vicky Merrison, and can be contacted by email at, by telephone on 01603 604400, or by post to The Union Building, Level 3, 51 – 59 Rose Lane, Norwich, Norfolk NR1 1BY.

3  How Does Our Site Use Cookies?

3.1       Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2       By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site analytics and tracking. For more details, please refer to section 4 below.

3.3       All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1    Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3.2    Analytics or Performance Cookies

It is important for Us to understand how you use Our Site, for example, how many visitors we have to Our Site, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.3.3    Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.3.4    Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

3.3.5    Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.3.6    Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.3.7    Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.4       Cookies on Our Site are not permanent and will expire as indicated in the table below.

3.5       For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

3.6       For more specific details of the Cookies that We use, please refer to the table below.

4 What Cookies Does Our Site Use?

4.1       The following first party Cookies may be placed on your computer or device:

Name of CookiePurpose and typeStrictly necessaryExpire 
_atuvcStorageno364 days 
_atuvsStorageno1 day 
Salesforce   Portal log in    no    sessionPasswordno364 days 
PHPSESSIDLog inyesSession 
Visitor_idTrackingno10 years 
Visitor_id-hashSecurityno10 years 

4.2       The following third-party Cookies may be placed on your computer or device:

Name of CookiePurpose and typeProviderStrictly necessaryExpire
_atuvcStorageAddThisno1 year 1 month
_atssc Googleno1 year 1 month
_gaAnalyticsGoogleno2 years
_gidAnalyticsGoogleno24 hours
 Social sharingShare thisno3 months
 Email trackingPardotno3 months

4.3       Our Site uses analytics services provided Google Tag Manager. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products andservices offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.4       The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

4.5       The analytics service(s) used by Our Site use(s) the following analytics Cookies:

Name of CookiePurpose and typeProviderStrictly necessaryExpire
Tag ManagerAnalyticsGoogleno1 year

5 Consent and Control

5.1       Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.

5.2       In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.3       The links below provide instructions on how to control Cookies in all mainstream browsers:

5.3.1    Google Chrome:

5.3.2    Microsoft Internet Explorer:

5.3.3    Microsoft Edge: (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.3.4    Safari (macOS):

5.3.5    Safari (iOS):

5.3.6    Mozilla Firefox:

5.3.7    Android: (Please refer to your device’s documentation for manufacturers’ own browsers)

5.4.  Please note that the third parties listed in paragraph 4 may also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services.

To deactivate the use of third-party advertising cookies, visit the links above to manage the use of these types of cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

6 Changes to this Cookie Policy

6.1       We may alter this Cookie Policy at any time.  Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

6.2       In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7 Further Information

7.1       If you would like to know more about how We use Cookies, please contact Us at, by telephone on 01603 604400, or by post at The Union Building, Level 3, 51 – 59 Rose Lane, Norwich, NR1 1BY.

7.2       For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1    Privacy policy

7.2.2    Terms and conditions

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