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CORNWALL - Creating Clarity

Helping you make sense of the energy and water sectors

Find out more about the Energy Supplier Compliance portal

Request a call back to find out more, plus the option to receive a 30 minute demo:

Just to be clear, we won’t share your data with anyone and won’t send you anything unrelated to this request.

Benefits

  • Clear supplier obligation throughout the customer journey
  • See our breakdown of the supply license
  • Keep track with our ad-hoc Alerts on regulatory changes
  • Take a look at the new compliance requirements on the horizon

Welcome to the Energy Supplier Compliance Portal

Access the one-stop-shop for all the information a supplier requires including regulatory frameworks, domestic supply activities, non-domestic supply activities, pending obligations, useful resources and regular alerts.

Find out more Existing subscriber login

The Portal

Energy Supplier Compliance

On 1 August we updated the Energy Supplier Compliance Portal to reflect changes that took place in May, June and July. read more

Portal Update

On 24 September, Ofgem announced that it has issued npower with a Provisional Order, following the supplier refusing to comply with a direction requirin... read more

npower Provisional Order

On 20 September, the regulator issued a statutory consultation on its final package of proposals for reforms to the domestic supplier-customer communication... read more

Statutory consultation on customer communications

Compliance Assessments

Cornwall Insight offers comprehensive energy supplier compliance assessments to examine supplier retail activities against customer-facing GB licence and regulatory requirements.

Assessments are tailored to customer specifications, but can include complete examinations of all customer documents and website materials, and all customer facing interactions and processes.

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Question - Ask the experts

For more information on the Portal please contact Vicky Simonds by clicking clicking here or call on 01603 604415.

ABOUT VICKY

Customer Testimonials

"The assessment was useful to help us test our processes and differentiate the basics from best practice."

"The compliance assessment process is very helpful – we have built it in as part of our ongoing programme."

"The consultants are well informed and can help advise as well as simply ticking boxes."

"We find Cornwall Insight’s compliance service an invaluable source of insight. Nothing is too much trouble and their advice is always measured, comprehensive and complete. Cornwall Insight have a talent for presenting complex regulatory information simply, and always in terms of its impact on us as the supplier and our customers. A fantastic service that we wouldn’t go without."

About Us
Key Services

Helping you make sense of
the energy and water sectors.

T 01603 604400
E enquiries@cornwall-insight.com

Cornwall Insight Limited, Registered office: Level 3 The Union Building, 51-59 Rose Lane, Norwich, Norfolk, England, NR1 1BY. Company registration No. 5379768. Registered in England and Wales. VAT registration No. GB860762317
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