900,000 domestic customers impacted by SoLR over last two years

Across 2020 and 2019, 887,000 domestic customers were supplied by a company which exited the market via the Supplier of Last Resort mechanism (SoLR). On average, this is around 1.7% of the market per year. In 2018, 551,000 domestic customers were supplied by a company which entered the Supplier of Last Resort mechanism (2.1% of the market). The proportion of suppliers using the SoLR mechanism has remained high: five of the nine domestic supplier exits (56%) which occurred across 2020 triggered the SoLR mechanism (compared to 60% in 2019; 54% in 2018).

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