domestic customers

  • Business supply and services

    The Energy Price Guarantee, a Path Through Stormy Seas?

    Upon taking office on 6 September 2022, the first piece of major policy introduced by the new Prime Minister, Liz Truss, is the Energy Price Guarantee (EPG), announced on 8 September 2022. The EPG is a series of support measures targeted at protecting domestic and business consumers from soaring energy...

  • Regulation and policy

    Faster Switching Programme gears up for re-commencing

    Due to be issued this week, the sixth edition of our Faster Switching Service Report details the Switching Programme’s re-planning exercise as well as industry participants’ progress on data cleansing. The Switching Programme is facilitating the industry’s move towards new arrangements from March 2022, which should see domestic customers able...