debt

  • Regulation and policy

    Back to the Future: long term vulnerability outcomes

    100 days have passed since the UK was placed into lockdown and, as the government looks to continue easing of restrictions, it’s worth reflecting on where we’ve been and start looking ahead to where we’re going. Thanks to papers from Citizens Advice and National Energy Action (NEA) we now have...

  • Regulation and policy

    Progress or Regress? – The Vulnerability Conundrum

    On 25 September Ofgem released its Vulnerable Consumers in the Energy Market: 2019 report. The report shows how well suppliers are doing in supporting those customers who need extra help. The results are mixed, with some good progress being made, but there are clear challenges that still need to be...