SaMS

  • Business supply and services

    Responses to COVID-19 boost energy suppliers’ reputations with customers

    2020 is, unfortunately, proving to be a year that we will never forget. It has been a year of change and adaptability for us all, including domestic energy suppliers, with many suppliers having had to adapt to increasing numbers of customers in distress while operating at reduced capacity and/or with...

  • Commercial and market outlook

    Editor’s Pick | H119 energy switching up 17%

    Some 5.8mn electricity and gas switches were reported in the first six months of 2019 (H119), up from 4.97mn a year early. Energy UK reported on 22 July that electricity switching in June was 440,323. While the figure was down 9% year-on-year, the H119 total of 3.047mn was up 10%...

  • Home supply and services

    Challengers grow share in domestic energy market again despite exits

    Supplier failures, Ofgem provisional orders, price caps and complaints about customer service levels have all hit the energy headlines since the start of 2019. But anyone expecting these developments to encourage customers to return to the Big Six will be disappointed. The latest figures from our Domestic Market Share Survey...