Citizens Advice

  • Regulation and policy

    Finding best practice in Ofgem’s compliance engagement outcomes

    The past few months have involved a shake-up of the status quo for all of us, with the ramifications of COVID-19 having a disproportionate impact across society. Being an essential service, energy has been at the forefront of policy-makers minds as suppliers have sought to ensure that those most severely...

  • Regulation and policy

    Back to the Future: long term vulnerability outcomes

    100 days have passed since the UK was placed into lockdown and, as the government looks to continue easing of restrictions, it’s worth reflecting on where we’ve been and start looking ahead to where we’re going. Thanks to papers from Citizens Advice and National Energy Action (NEA) we now have...

  • Regulation and policy

    Breathing Space gives those in debt time to seek advice

    People in problem debt may soon find relief through the new Breathing Space scheme, announced by the government earlier this summer. An individual in problem debt is described as having difficulty paying their debts and in sufficient financial difficulty to enter a debt solution. The scheme is split into two elements: Protection...