NEA

  • Regulation and policy

    Back to the Future: long term vulnerability outcomes

    100 days have passed since the UK was placed into lockdown and, as the government looks to continue easing of restrictions, it’s worth reflecting on where we’ve been and start looking ahead to where we’re going. Thanks to papers from Citizens Advice and National Energy Action (NEA) we now have...

  • Regulation and policy

    How will suppliers be required to support their customers post COVID-19?

    On 1 May our latest update to the Energy Supplier Compliance Portal went live and included changes to the compliance landscape seen during February, March and April this year. A notable feature of the update was the regulatory response to COVID-19, which we will delve into a little deeper in...