non-domestic

  • Home supply and services

    Ofgem strives to improve consumer experiences across both the domestic and non-domestic sectors

    Over the last week, a number of anticipated publications were issued by Ofgem that hold the potential to make a significant change to the requirements on both domestic and non-domestic suppliers. The findings of Ofgem’s non-domestic market review were revealed, alongside a policy consultation on the options available to address...

  • Home supply and services

    Addressing consumer harms in the non-domestic market

    In recent months, Ofgem has shone a light on areas across both the domestic and non-domestic market where suppliers could improve their practices for customers and go beyond what they are obligated to do in the licence conditions. In a time of significant and extended volatility, the regulator has brought...

  • Energy storage and flexibility

    FiT costs to reach all-time high amid COVID outbreak

    Energy Third Party Charges (TPCs) have certainly been in the limelight recently, and rightly so as less consumption from non-domestic sectors is resulting in a greater recovery of money from domestic households amid the COVID-19 outbreak. Several measures have been taken to date to protect domestic suppliers and consumers from...

  • Home supply and services

    Not mushroom for competitive prices: Switching behaviours in the SEM

    The Commission for the Regulation of Utilities (CRU) published its August 2019 Customer Switching Report for the Electricity and Gas Retail Markets on 24 September. In this edition of the blog, we compare monthly switching trends with CRU’s quarterly Electricity and Gas Retail Markets Report to explore whether fluctuations in...

  • Regulation and policy

    Advanced meter deadline fine sets precedent for smart meter rollout

    Last week we saw npower fined £2.4mn by Ofgem for failing to take all reasonable steps to install advanced meters at around 4,000 meter points before the April 2014 deadline. The regulator warned that suppliers should ensure that similar mistakes are not repeated in the smart meter rollout. In issuing its decision,...

  • Business supply and services

    New survey shows TPIs at risk of being left behind on technology

    The results from our new survey covering opinions of business energy suppliers on third party intermediaries (TPIs) are published today. It is clear that the suppliers strongly recognise the important role of TPIs in the business supply markets, but equally clear that there is much more to be done in...