prepayment meter

  • Regulation and policy

    Into the unknown: navigating principles-based regulation in unpredictable times

    On 1 August our latest update to the Energy Supplier Compliance Portal went live and included changes to the compliance landscape seen during May, June and July this year. Among other developments, Ofgem’s final proposals as part of the second phase of its Supplier Licensing Review (SLR) are reflected in...

  • Regulation and policy

    How will suppliers be required to support their customers post COVID-19?

    On 1 May our latest update to the Energy Supplier Compliance Portal went live and included changes to the compliance landscape seen during February, March and April this year. A notable feature of the update was the regulatory response to COVID-19, which we will delve into a little deeper in...

  • Regulation and policy

    How are domestic suppliers expected to serve their customers during COVID-19?

    With the COVID-19 pandemic taking centre stage of late, here we consider how domestic suppliers are responding to the outbreak and how this could affect their day-to-day compliance. Amid the ever-mounting pressure on suppliers due to COVID-19, licensees have been promised pragmatism by the regulator in its approach to compliance....

  • Regulation and policy

    Editor’s Pick | BEIS announces new measures to protect PPM customers

    New measures are being introduced to protect prepayment meter (PPM) customers during the Covid-19 outbreak, BEIS announced on 19 March. PPM customers, who may not be able to add credit can speak to their supplier about options to keep them supplied. This could include nominating a third party for credit top...