EDF Energy

  • Home supply and services

    The competition is on in the domestic energy market

    It is difficult to deny that the Big Six have faced significant competitive pressure in the domestic market over the course of the year. Despite the 11 domestic market exits recorded since January 2019, new entry, new propositions and revitalised sales channels have resulted in some of the highest switching...

  • Home supply and services

    Digitalisation increasingly key part of supplier strategies

    Spark and EDF Energy were the latest to make big moves towards digitalisation last week, as an increasing number of suppliers look to capitalise on the potential cost savings and improved customer experience offered through the integration of “self service” platforms. Both suppliers now boast chatbots which can act as...

  • Home supply and services

    Why are suppliers pushing customers so hard on smart?

    As the 2020 deadline for domestic smart metering looms, suppliers across the board are ramping up their install rates. During the first three months of 2018, we’ve witnessed a variety of tactics used to increase installation rates – some of which have drawn criticism from the press. So why the...

  • Power and gas networks

    Empty spaces: is there a case for new gas storage?

    Overview of this week's Energy Spectrum publication In this week’s Energy Perspective, we explore the implications of recent gas supply incidents and ask the question – do we need more gas storage? Historically, the GB market has lacked the gas storage capacity of its European counterparts. This was brought into sharp...