PSR

  • Regulation and policy

    Finding best practice in Ofgem’s compliance engagement outcomes

    The past few months have involved a shake-up of the status quo for all of us, with the ramifications of COVID-19 having a disproportionate impact across society. Being an essential service, energy has been at the forefront of policy-makers minds as suppliers have sought to ensure that those most severely...

  • Regulation and policy

    Progress or Regress? – The Vulnerability Conundrum

    On 25 September Ofgem released its Vulnerable Consumers in the Energy Market: 2019 report. The report shows how well suppliers are doing in supporting those customers who need extra help. The results are mixed, with some good progress being made, but there are clear challenges that still need to be...