• Regulation and policy

    Chart of the week | Back to the future: Non-compliance revisited

    In this 'Chart of the Week,' we look at areas of the supply licence that have been subject to compliance engagement from Ofgem from 2017 to 2020. We focus specifically on recurring issues including the rules around protecting prepayment meter (PPM) customers, complaints, and treating customers fairly.

  • Home supply and services

    Chart of the week | Fix Up, Look Smart – SMETS installation dates on the horizon

    Energy suppliers have a licence obligation to take all reasonable steps to install smart meters in homes and microbusinesses by the end of 2020. When installing meters, suppliers must comply with the Installation Validity Periods (IVPs) set out in the Smart Energy Code. They specify when meters complying with the...