• Home supply and services

    Chart of the week | Green hair, green branches, green skin, green tariffs?

    In this 'Chart of the week', we look at how prevalent green supply has become, unpick some of the drivers behind this, and look at the challenges now facing consumers, suppliers and policy makers confronted by a sea of green.  Over recent years, we estimate the percentage of households with...

  • Commercial and market outlook

    Chart of the week | Nearly 6mn customers switched electricity supplier in 2020

    This article was originally published as part of a larger piece in Energy Spectrum, published on 25 January 2021. To find out more about a subscription to Energy Spectrum, contact Nick on n.palmer@cornwall-insight.com. This week's 'Chart of the week' discusses the latest electricity switching figures from Energy UK, published on 21...

  • Home supply and services

    Chart of the week | Is switching recovering after lockdown lows?

    Energy UK’s electricity switching statistics for October show that there were 591,156 supplier switches during the month. This figure is down 6% on October 2019, and is the lowest switching seen in an October since 2016. Yet, switching has reached a high for 2020 despite COVID-19, even though that high...

  • Home supply and services

    Chart of the week | Switcheroo: COVID-19 sees dates shift for Faster Switching

    Like most industry workstreams, the Switching Programme has experienced a delay due to the reprioritisation of activities under COVID-19. This 'Chart of the Week' looks at how the programme had to slip to allow parties relief from its requirements.

  • Home supply and services

    Chart of the week | I want to break free – Ofgem’s Collective Switch results

    On 27 September, Ofgem published the final results of its five collective switch trials, which was administered by energyhelpline, held between February 2018 and April 2019. The trials were designed to test switching among disengaged customers and assess the impact of the default tariff cap on switching.  Our Chart of the Week explores...

  • Regulation and policy

    Chart of the week | Come what May – sector activity ramps up before summer

    May has seen a number of notable developments within the industry. By coincidence – or perhaps due to various parties not wanting their deadlines of “spring” to slip into “summer” – a number of workstreams hit significant milestones this month. In this week's Chart of the Week, we explore some of these major...

  • Regulation and policy

    Chart of the week | Faster switching or more reliable switching?

    For years Ofgem has sought to make switching faster and more reliable on the basis that doing so should encourage customers to change supplier. Its programme of reforms in this area are in an advanced state, working towards reliable next day switching by summer 2021 for domestic customers. The “faster”...

  • Home supply and services

    Pixie Chart of the week | Varying supplier switching rates revealed across Scotland

    Figures from Electralink, and released by Citizens Advice Scotland, have revealed that there is ‘huge variation’ across Scotland in the rates at which households switch their energy supplier. Residents of local authorities in the north tend to switch energy supplier much less frequently, despite potential savings being available. The switching rate in...

  • Regulation and policy

    Chart of the week | Switching standards suggest significant supplier spend

    Having consulted on proposals to introduce new Guaranteed Standards (GS) to improve the switching process. Ofgem has decided to implement four of seven GS from Spring 2019: GS B requires suppliers to agree whether a switch is valid or erroneous within 20 working days of identification of a possible erroneous switchGS D requires whichever...

  • Water

    Chart of the week | Volumetric data shows truth of water switching

    Cornwall Insight has closely followed the water switching activity that has unfolded in the new water retail market. Until recently, the only data from market operator MOSL had been on the number of supply points switched. This limited the visibility of the value of customers. This has recently changed when...