vulnerable customers

  • Home supply and services

    Chart of the week | COVID-19 research findings published ahead of strengthened consumer protections

    This 'Chart of the week' comes from Ofgem’s latest research on the impacts of COVID-19 measures on energy consumption and customer’s financial wellbeing. Published on 6 November, the findings presented come from the third wave of this research, with fieldwork being conducted in April, May, and October. While those reporting...

  • Home supply and services

    Chart of the week | Suppliers struggle for profitability

    This week many suppliers have agreed to a series of measures to ameliorate the effects of the Coronavirus on vulnerable consumers. This is no doubt the right thing to do but will come at a cost. In what position are they to take this cost? This Chart of the Week...

  • Regulation and policy

    Chart of the week | WHD and ECO thresholds now cover 98% of market

    1 April 2020 will see the government’s Warm Home Discount (WHD) and Energy Company Obligation (ECO) scheme thresholds drop from 200,000 to 150,000. This will require all suppliers with more than 150,000 domestic customer accounts to be mandatory participants in these schemes. This week’s Chart of the Week looks at...

  • Commercial and market outlook

    Chart of the week | Bang for your buck: consumer cost of policies

    In this week's Chart of the Week, we consider the cost for consumers of decarbonisation policies, as Ofgem recently published its State of the Market 2019 Report on 3 October, providing a comprehensive overview of the state of competition in the retail and wholesale energy markets. The report also assessed how...